Welcome to CREATIVE CONNECTS
These Terms and Conditions outline the rules and regulations for the use of the CREATIVE CONNECTS website. The Site allows you to browse, select and purchase food products, including millets, grains, dals, pulses and other related products (“Goods” or “Products”).
By using this Site, you agree to follow and be bound by these Terms and Conditions. CREATIVE CONNECTS reserves the right to modify these Terms and Conditions and/or Privacy Policy at any time by posting the revised version on the Site.
All updates and amendments may be notified to subscribers through website notices or email. The revised version will be effective when posted on the Site, and continued use of the Site implies agreement to the revised Terms and Conditions and Privacy Policy.
General
This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the Terms and Conditions hereof. The right to use the Site is personal to the User and is not transferable.
The User shall be responsible for protecting the confidentiality of their individual password(s), if any. The User acknowledges that although the internet is often a secure environment, interruptions in service may occur, and CREATIVE CONNECTS shall not be responsible for any data lost during transmission.
While we aim to make the Site accessible 24/7, access may be interrupted due to maintenance or circumstances beyond our control. CREATIVE CONNECTS reserves the right to change, suspend, or discontinue any aspect of the Site when necessary.
Usage Restrictions
All content on the CREATIVE CONNECTS website, including text, photographs, product images, logos, graphics, audio, and video, is subject to copyright and other intellectual property rights. Users may not reproduce, modify, distribute, publish, or commercially exploit website content without prior permission from CREATIVE CONNECTS.
Users may share website content only where permitted and should provide appropriate credit to “CREATIVE CONNECTS”. Unauthorised use of the website or its content may result in legal action.
Description of Service
CREATIVE CONNECTS is an e-commerce-based food products seller offering products including millets, grains, dals, pulses, and other related food products.
Product descriptions, images, packaging, availability, and other product information are provided to help customers make informed purchasing decisions. Since food products, particularly naturally sourced agricultural products, may vary by season and batch, slight variations in appearance, colour, texture, size, or packaging may occur.
Food Products and Storage
Customers should carefully read the product description, ingredients, nutritional information, manufacturing or packing details, best-before or expiry information, and storage instructions before purchasing or consuming a Product.
Food Products should be stored and handled according to the instructions provided on the product packaging. Customers should not consume a Product if its packaging appears damaged, tampered with, expired, or otherwise unsuitable for consumption.
Notice
CREATIVE CONNECTS may contact you via email, SMS, postal mail, or site notifications using the information provided by you for order-related, service-related, and/or promotional communications. Promotional offers are subject to change, modification, or withdrawal at the sole discretion of CREATIVE CONNECTS and may be subject to additional terms.
Pricing Policy
Prices displayed on the website are shown in Indian Rupees (INR) and may include applicable taxes as specified on the product or checkout page. Shipping or delivery charges, where applicable, may be displayed separately during checkout.
Prices, product availability, discounts, offers, and shipping charges may be revised or updated at any time without prior notice. We make reasonable efforts to display food Products accurately; however, naturally sourced food products may have slight variations in appearance, colour, texture, size, weight, or packaging between batches.
Cancellation
CREATIVE CONNECTS reserves the right to refuse or cancel any order for reasons including but not limited to product unavailability, quantity limitations, pricing or product information errors, payment issues, suspected fraudulent activity, or other legitimate operational reasons.
If an eligible order is cancelled after payment has been received, the applicable refund will be processed through the relevant payment method. The time taken for the refund to reflect in the customer's account may depend on the bank or payment service provider.
Customers may request cancellation before an order has been processed or dispatched, subject to the applicable cancellation policy.
Returns and Replacements
As the Products sold through the Site include food and consumable items, returns may be restricted for hygiene and food-safety reasons. Customers should inspect the package at delivery and contact CREATIVE CONNECTS as soon as possible if a Product is received damaged, incorrect, tampered with, or otherwise does not match the order.
Customers may be asked to provide order details, photographs of the Product and packaging, or other supporting information so that the issue can be reviewed and resolved appropriately.
Delivery
CREATIVE CONNECTS makes reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed on the Site. Delivery timelines may vary depending on the delivery location, product availability, courier services, weather conditions, holidays, transportation disruptions, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information at the time of placing an order.
Cookies
Cookies are small data files stored on your device to enhance website functionality and user experience. Cookies may help remember preferences and collect information about website usage. You may modify your browser settings to accept or decline cookies. Disabling certain cookies may affect some website functionality.
Force Majeure Events
CREATIVE CONNECTS shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, fire, flood, earthquake, epidemics, pandemics, riots, civil disorders, government restrictions, transportation disruptions, internet failures, or acts of God.
Arbitration
Any dispute between CREATIVE CONNECTS and you arising out of or relating to the use of the Site or these Terms and Conditions may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, to the extent applicable. The place of arbitration shall be Visakhapatnam, Andhra Pradesh. Proceedings shall be conducted in English, and the arbitrator’s decision shall be final and binding to the extent permitted by applicable law.
Applicable Law & Jurisdiction
These Terms and Conditions shall be governed by the laws of India. Subject to the arbitration provisions above and applicable law, courts in Visakhapatnam, Andhra Pradesh shall have jurisdiction over disputes arising between CREATIVE CONNECTS and you.
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